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Hi，I planned to talk to questions on provide a cat from the U.S. to China, so I identified as your Chinese service. The girl termed Annie picked my phone. I requested my issue and she or he claimed †there isn't any way†I reported someone advised me it can be done. She explained †they are lying†she didn't give me any rationalization. I chose to get in touch with all over again, A different lady answered my connect with.
My partner And that i recently took a trip on the Virgin Islands and returned on 3/11/13. Our Flight residence on American Eagle flight 4891 was delayed for consider-off from St Thomas to San Juan. We were imagined to catch a connecting flight, American Airlines flight 1454 from San Juan to JFK in New York after a 2 hour layover. We ended up reassured in St. Thomas that we'd make our connection and that the plane would await the connecting passengers. When we arrived in San Juan we found our flight had now taken off. In seeking to take care of this we have been scolded for going to the Completely wrong counter (We had been sent by an American Eagle employee to the American ticket counter). Amazingly although, Although we had committed that “fake pas,†he was capable to print a Jet Blue ticket from his American terminal! Luckily we were ultimately on our technique to our destination – JFK in The big apple. After we questioned about our baggage the American agent in San Juan wasn’t absolutely sure what to inform us. He reported they had most likely skipped the flight to JFK likewise but to examine whenever we arrived there. As we predicted, our bags did not comply with us to New York so we filed a assert and ended up despatched on our way back again to Lisbon, CT 3 hours far from Ny. The following early morning, on three/eleven/13, we called American Airlines about our bags Which’s exactly where the runaround commenced. We ended up at first advised that our luggage SHOULD have created it to JFK that early morning but they could not inform.
We will also be sorry that you were not happy with the complimentary voucher that we delivered. Even so, the voucher was meant to Express goodwill and to produce amends article in a way for the insufficient service you claimed. It signifies an quantity we imagine to become fair and fair.
I desired to have a instant to get in touch with out the excellent buyer service Connie Sanders inside your Dallas office gave my spouse and I in an extremely tense circumstance. Connie went higher than and outside of to make certain we were being cared for and her volume of attention to fixing our trouble loaded day was amazing, she single handedly restored my faith as part of your Firm and she or he deserves congratulations for that operate that she does.
She was good and I hope she's to the flight next spet when I am going back to St Thomas Many thanks Mike
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Endeavoring to improve a reservation day for the last three days/evenings. Just about every agent we have gotten has possibly transferred us out of our get in touch with developing One more hours wait around or has hung up on our simply call.
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I can't obtain the complaint section of your American Airways Site to work. So this is the only place i can discover to post my data before mailing it towards the cooperate office.